At Precision Business Solutions we have always taken a proactive approach to systems support by performing routine system maintenance. As employees are typically a business' most costly expense, and almost all business functions now require a computer, it makes sense to ensure your computer systems perform as optimally as possible. We rely on two systems to manage our clients network infrastructures; ProActive and Precision Management System (PMS).
Our ProActive software allows PrecisionBS Technologists to more efficiently maintain our client's systems, in addition to alerting us of any problems. It does this by acting as an on site technician, watching your system 24x7, reporting all problems back to the office to be resolved.
The Primary functions of ProActive are:
- Monitor systems 24x7, reporting back issues to us for resolution
- Control/Manage Windows Security Updates (Patch Management)
- Kaspersky Anti-Virus or AVG Professional, with forced weekly scans
- Malwarebytes Professional Anti-Spyware, with forced daily scans
- Weekly System Maintenance, keeping your computer running fast
- Hardware/Software/Network Inventory
- Reporting and Automated Reports
- And the list continues
Precision Management Portal is our latest edition to client systems management. PMP allows us to manage and track all client incidents, time and resources, allowing for a centralized repository of information. The “information management” includes all details about our clients systems, from copier vendor information to the procedures for creating new employee profiles. PMS will help us by providing the details needed to allow our technologists to quickly access information about the systems they are supporting, as each of our clients are unique. This will ultimately lead to faster service time (less billable time) and less system downtime (more client productivity). Additional information on PMP will be available in the upcoming months as we prepare to bring this product online.
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